Poor customer etiquette

Fuming right now, I take my time to call Discovery day and day out to make sure that everything is up to date, spoke to Nombuselelo their Morning who transferred me to Nwabisa who then dropped the call in my ear, I cannot be explaining myself over and over again, I called last week and was told by the vitality department that I would not be billed for vitality this month since it was a benefit that was given to us for free and I explained everything , your calls are recorded please listen to the call and refund what is due to me and teach your consultants basic customer etiquette!