Poor customer care

My medical aid has been suspended because of a mix up done by discovery billing. When i call customer care they say they cannot help me because my issue also involves employer contributions and the only person that can assist me is Prega Moodley. I have emailed this Prega Moodley and even tried calling him several times since morning with no success. Someone needs to assist me because i cannot have a suspended medical aid when my account was debited.