TT
Tshepiso T
1 reviews | Active since Jun 2012
19 Jul 2024, 11:12
Poor Communication, unsatisfactory service!!!
On the 10th of July 2024 my GP sent Discovery a specialist authorization request. Despite me calling in every other day to check how far they are with this request it still hasn't bee attended to. I called in again today and was told that there still hasn't been feedback because my GP that I have been seeing for many many years is not listed as one of their nominated doctors.What does that have to do with her referring me to a specialist,she's an authentic doctor with a practice number!!!Get this nonsense sorted out so I can get help .
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
19 Jul 2024, 12:41Dear Tshepiso T
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply19 Jul 2024, 12:41
Official
Dear Tshepiso T
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
22 Jul 2024, 16:55Dear Tshepiso T
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
Discovery Health's reply22 Jul 2024, 16:55
Official
Dear Tshepiso T
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
TT
Tshepiso T's updateReviewer Update
23 Jul 2024, 08:06Dear Discovery,
Please note that no one has been in touch with me as per the statement above.
I've checked my emails and it says nothing about my complaint nor addresses my review.
Can someone call me and assist me, this is my health we are talking about.
Please note that no one has been in touch with me as per the statement above.
I've checked my emails and it says nothing about my complaint nor addresses my review.
Can someone call me and assist me, this is my health we are talking about.
TT
Tshepiso T's update23 Jul 2024, 08:06
Reviewer Update
Dear Discovery,
Please note that no one has been in touch with me as per the statement above.
I've checked my emails and it says nothing about my complaint nor addresses my review.
Can someone call me and assist me, this is my health we are talking about.
Please note that no one has been in touch with me as per the statement above.
I've checked my emails and it says nothing about my complaint nor addresses my review.
Can someone call me and assist me, this is my health we are talking about.
Discovery Health's replyOfficial
23 Oct 2024, 11:17Dear Tshepiso T
We have been in contact with you.
Regards Discovery Health Servicing Team
We have been in contact with you.
Regards Discovery Health Servicing Team
Discovery Health's reply23 Oct 2024, 11:17
Official
Dear Tshepiso T
We have been in contact with you.
Regards Discovery Health Servicing Team
We have been in contact with you.
Regards Discovery Health Servicing Team