Poor communication is leading to lost business....

I recently joined Discovery Health after being with my previous Medical Aid for 22 years. Was advised by CMAC Middelburg that Discovery offered the best benefits / coverage. Being a family of 4 Medical Aid coverage is super important. I app**** via my service provider, provided banking details for the debit order and received Information and welcoming information, via mail and SMS, including the 3 month waiting period advisory. Now on a Friday night at 18:33 (when EVERYONE is available) I receive an SMS stating my membership has been cancelled due to non payment...... I have not received 1 email (which I suspect may be faulty), SMS or Phone call to query the payment issue.... Funny how another service provider who also had issues were able to atleast call, inform me about the issue and me rectifying the problem in less than 12 hours.Tried calling the call centre, as per SMS, wasting almost 20 minutes of air time waiting for a consultant. I have successfully app**** for life insurance with them without hassles... seems like I might need to look at another service provider for medical aid and life insurance even if they are more expensive... Not impressed.