Poor Communication and Service

I've received a notification in the beginning of the year (February). The instalment was paid by my employer into the wrong account (discovery credit card) it is still a struggle to get the money back. I've paid the amount in the meanwhile and according to the lady I spoke to at the call centre my medical aid was suspended until payment received. Payment was actually done double and still no activating on my account. According to the one consultant I have to pay in as on from Oct and I was not aware of anything. It was not communicated to me I was just aware of one outstanding amount.