Poor communication and response

Dear Discovery

Following up on my previous correspondence regarding the resolution of the KeyCare payment matter, I would like to express my concern that there has been no progress to date.

In mid-September, I submitted all the remaining required documents. However, on 2 October, I was informed that the documents had not been received. I immediately resent the full set of documents. Despite this, I have not received any feedback or updates since then.

I also contacted your office telephonically on 2 October, and it was confirmed that the documents had been received. Unfortunately, the call was disconnected due to my location abroad.

As all required documentation has been provided and the matter has been pending for over a month, I kindly request a prompt resolution.

If this issue cannot be resolved soon, please advise whether it would be better for me to cancel and transfer my case to someone who can expedite the process.

Thank you for your attention and assistance. I look forward to your swift response.

Kind regards