1 reviews | Active since Mar 2017

09 Mar 2017, 11:43

POOR COMMUNICATION

<p>After years of being a Discovery Medical Aid Member I have just had it with the *********** staff behind giving Authorization to see the specialists. With Numerous phone calls and email's they still manage not to read the Authorization Form which the referring DR completes in order to tell me the form is filled out incorrectly. This CLEARLY displays incompetence and i actually would never recommend this Medical Aid to anyone!!!!!!!</p>

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Replies (4)
Discovery Health
Discovery Health's reply09 Mar 2017, 12:54
Official

Dear farah-behardien

Resolving your issues is a priority for us. We will contact you soon with more details.

Regards
Discovery Health Service Team

Discovery Health
Discovery Health's reply09 Mar 2017, 12:54
Official

Dear farah-behardien

Resolving your issues is a priority for us. We will contact you soon with more details.

Regards
Discovery Health Service Team

Discovery Health
Discovery Health's reply15 Mar 2017, 10:28
Official

Dear farah-behardien

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

's update15 Mar 2017, 10:37
Reviewer Update

Thankyou Discovery!!! Orrin was extremely helpful