Poor Communication

I received an email from a Maryna Coetzee stating that a benefit which my daughter has enjoyed since she suffered a stroke is to be discontinued. The email doesn't state what has been claimed on this so I am unable to determine what effect this will have. <br> <br> In accordance with the instructions I emailed for more information to which I was sent reams of information which I don't understand. I again emailed and asked for someone to contact me. <br> <br> I have been contacted twice by agents, presumably from the call centre, neither of whom had even bothered to read the correspondence before phoning me. Neither knew the answer to my questions and the second told me I was being difficult as there was no way for them to determine what I had claimed under this policy. If that is the case then please could someone explain to me why they are bothering to cancel it?<br> <br> Ms Maryna Coetzee has sent out an incomplete communique. Please could she contact me to clarify what she is attempting to say.<br> <br> It is most unfortunate that the Discovery call centre finds it impossible to resolve simple questions. May I respectfully suggest that it be discontinued and be replaced by Hellopeter