Poor communication

I have been trying to sort out an issue with regards to payment with Discovery for months. I have sent countless emails and had hours worth of phone calls and all ends up coming to nothing, emails do not get responded too and no phone calls back. I have sent POP and still get nothing in return. I have been a client for over 10 years and have 3 dependents under my name. I am on my last try to attempt to get my account sorted otherwise I will give up and join another Company that wants to keep its clients. I am currently in Mauritius on Holliday and want peace of mind that we are covered should anything happen. Please contact me on +*** in order to get this sorted I am done waisting airtime calling, please contact me today If you would like to keep clients.