Poor client servuce

App**** for medical aid. People call you non stop, until you need THEM. Broker Ronell did the application. I was told that we will have cover from 1 February 2023. An additional amount monthly to our premium because of our age. Then the linked it to my old discovery account, sorted that out with multiple calls. Went to the chemist in March and was told I don't have cover yet. Once again back to email, chat it, email and email and email. No matter how much I tell them that I am abroad and can not make calls they keep on saying call the call center and reply with bill**** Pdf documents. Not answering my questions. How much further must one go to get a becent answer. Why is it so difficult for me to get hold of the agent or anybody that can assist. No problem when they take the money every month. I am so upset with discovery and wishes I have never joined.