Poor client service delivery

Item: Discovery Health
Rating: 1
Author: Theresa Van der Merwe

I had a request for my tax certificate for 2016 AND 2017. For more than 6 weeks no respons. After I complain I eventually got 2016 certificate but not 2017. I was promised over the telephone that it will be attended to but was not. This is bad service delivery and idle promises made

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

27 Nov 2023, 06:24

Dear Theresa V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply27 Nov 2023, 06:24

Official

Dear Theresa V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

27 Nov 2023, 12:57

Dear Theresa V

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team

Discovery Health's reply27 Nov 2023, 12:57

Official

Dear Theresa V

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team