Poor client experience ever - *******

I have been a discovery health client for many many years now and the service I have received is worst ever by any company after paying thousands and thousands of rands of my hard earned money.

I was attacked by a dog at night in 2020 and was admitted at Netcare Kuilsriver, I could barely walk both legs were severe injured. Discovery didn’t pay my claim I paid it from my pocket.

I fell broke the mountain and fractured my rib cage in 2021 and was admitted at Cape Gate medi clinic, couldn’t even walk was taken in by a wheel chair and again Discovery didn’t pay and now I’m getting calls from collections.

I went to do an eye test at Spec savers Soneiker in September last year and I’ve now been getting calls that I must pay for that because I was not covered.

What was I exactly paying for all these years? To think this was already bad, I called your client service spoke to Sima who advised that my above mentioned claims would be escalated to case manager and that the SLA is 3 days, it’s been 2 weeks without feedback or no contact instead I’ve been calling for feedback.

Can someone urgently look through this, I am giving you 7 days before I go lay a complaint with the Ombudsman. This is the worst client experience every