POOR CLAIMS SERVICE

My wife received a email from Discovery medical aid while in hospital saying that they are not paying one of the doctors that is seeing her. The doctor was one of the main doctors seeing to her and therefore if they do not pay out this doctor what about the other doctors and tests she needs to do in hospital. My wife really does not need to be stressed right now. As a result of seeing these emails my wife and a severe anxiety attack. I spoke to someone at the call centre the next day that had to resend the claim to get paid out. This is not the first time this is happening and really your patients don't need this kind of stress. You guys really need to get more people that know how to assess your claims before sending out mails because we are looking to cancel our medical aid now and have no words for Discovery Health.