Poor Claim service from Discovery. Thobile is a **** too

Discovery only cares about client's money.

I am not getting any joy from this people.

I consulted with several doctors and paid cash.

I put through a claim at Discovery on the 7th August. I sent all the requested paperwork. Slips, invoices and statements.

Not even once has Discovery contacted me to give feedback about my claim. I called and spoke to a consultant who said I must send through the above mentioned paperwork, I DID THAT!!!

After almost a month on the 26th September I called to enquire, the consultant by the name of Thobile said that that the documents I have sent through are not visible enough. I should send them again.

I told her how disappointed I was that nobody from Discovery takes even just 1 minute to write to e or call me to tell me this.

She apologised and asked that I send again, she will check the email and confirm if all is well. She will call to tell me.

Today as I write to you is the 30th I have not received a call or an email from her or anyone from the claims department.

Every customer deserves to be contacted when they claim. Why am I struggling to get help but when you debit my account, there is no problem?????

Your service is ***.

I want someone from Claims to call me today to sort this out.

My number is ***

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