POOR CALL CENTRE SERVICE

I am wanting to change medical aid scheme and Discovery Health offered me a plan that suited my needs and budget. An agent by the name of Tshego called me from the Call Centre on the Wednesday evening, around 6pm to go through the plan. After going through the plan and addressing and answering my questions, Tshego wanted to proceed with the application. I mentioned that it was really late by that time and I had to get the family dinner on. We agreed that he would call me the next morning, Thursday, any time after 10h00 - this suited me as I would be home and not going into the office. The next morning, there was indeed a call just after 10am from his number but I was not able to get to the phone quick enough for me to answer. I was hoping that he would call back and we could do the application. He never called back. I waited and waited and waited and waited. Yip, pretty much waited the entire day. No call. It is now the next day, and yes...still waiting, and waiting. Guess I will be going with MediHelp now