1 reviews | Active since Aug 2015
Poor/Bad Service
I had to go for a Cat Scan 13 August 2015 I only found out Pass 5 that it has been declined. When I was admitted to hospital you get a call from you medical aid saying when will pay for everything as long as it is in the Key Care Network and I always use the Key Care HOSPITAL'S. I call the medical aid to find out what's wrong where the hold I sent ed emails no reply! So I call them from the Hospital where I am still at and eventually the problem is they faxed a PMA to my Doctor but the wrong one 1 so now I had to make a few calls even though I am so sick I had to sort this mess out.So today my Doctor will sort out the PMA let's hope Discovery will sort this out at as quickly as possible.<br> Discovery Key Care is the pits I will never ever recommend this medical to any one.<br> Bad service<br> Bad Communication
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there was any pre-existing conditions of which we were not aware.
I investigated your query and confirmed that the hospital admission was approved earlier today. Please accept our sincerest apologies for the manner in which your query was handled. I am addressing this internally to ensure this does not occur again.
Regards
Jashvir
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there was any pre-existing conditions of which we were not aware.
I investigated your query and confirmed that the hospital admission was approved earlier today. Please accept our sincerest apologies for the manner in which your query was handled. I am addressing this internally to ensure this does not occur again.
Regards
Jashvir