RT
Ruan T

1 reviews | Active since Aug 2013

09 Dec 2021, 10:25

Poor

I am very disappointed with discovery gapcover! I am actually so annoyed i just want to move all my stuff to another provider!

On 2 December 2021 i called and asked to cancel my gap cover due to the fact i am paying double as i started a new job, my discovery goes through my work now I noticed a debit order INSGAPREM for R294.00 I looked deeper into it and I noticed i am still paying gapcover even though my new job took over my discover, so i am paying through my work a portion and i am being debited another R294.00 each month, on the call of the 2nd they said they will call me back as the guy who can handle this is on lunch… today 9 December 2021 i call again and explain it all again and the guy said he can cancel it but it will only be fully cancelled on 31 January 2022, this means that i will be paying up to then for nothing and i will be losing all this money

0
Replies (3)
Discovery Health
Discovery Health's reply09 Dec 2021, 12:44
Official
Dear Ruan T

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

RegardsDiscovery Health Servicing Team

Discovery Health
Discovery Health's reply10 Dec 2021, 13:05
Official
Dear Ruan T

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team
RT
Ruan T's update10 Dec 2021, 13:37
Reviewer Update
Policy was cancelled with immediate effect thank you