Poor and ********* service

After submitting a claim on 23 July 2019, I called in on 2 December 2019 for feedback, only to be told that the documents submitted were not clear and the claim was not processed. I then resubmitted only to once again be told that the clain was not clear again. I then called in to the call centre numerous times over the last three weeks only to ve given the run around due to the fact that this claim would put me out of my self-payment gap. I have been subjected to highly *********** and ********* behaviour from Discovery's claims department, not to mention the fact that they continuously adjust my self paymet gap amount every time i call. I must however commend the last agent i dealt with who went above and beyond during my call with her.