Poor and Pathetic Service AGAIN from Discovery

My mum went in for a sinus procedure this afternoon at 12. We contacted Discovery 2 weeks ago regarding a pre assessment query as we needed to ascertain if there would be a shortfall and how much this would be before the procedure took place. I contacted Discovery health's call centre a number of times and spoke to a number of agents until eventually getting through to Warren Wesso on Friday last week. He assured me that an agent would contact my mum by 9am this morning to provide details of the shotfall if there was one. It is now 1:15pm and my mum is already in her procedure and we have not heard back from anyone at Discovery including Warren Wesso. <br> <br> This email serves as a notification that if there is a short fall that my mum cannot afford then Discovery health will be held responsible for this. We will not pay any short falls as we have done the necessary and have had no response from Discovery. <br> <br> Over and above this I am now informed that Warren Wesso is in actual fact not a manager but a service desk specialist.<br> <br> This is the type of integrity that Discovery Health has!!!!<br> <br>