cM
christine M

1 reviews | Active since Oct 2017

16 Mar 2018, 09:52

Poor and disgusting service DISCOVERY HEALTH

I have pd my medical aid up to day. I spent 25 minutes with an *********** agent this morning who placed me on hold for more than i was assisted...

I eventually dropped the call due to the long hold and lack of service..... Discovery health service sucks and is disgusting,.... check your billing anf fix your systems ... give you *********** staff more training to assist your clients instead of placing them on hold ..... Sic of your call centre agents and their incompetence

0
Replies (2)
Discovery Health
Discovery Health's reply16 Mar 2018, 11:32
Official

Dear Christine 1204

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply20 Mar 2018, 14:40
Official

Dear Christine 1204

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team