PMB TAKING ALMOST 2 MONTHS TO BE APPROVED

I lodged a claim for long covid PMB on 09/03/2022. After numerous calls, resending of documents and even lodging a complaint in their website... nearly 2 months later my PMB has not been approved nor feedback provided. i submit the same documentation and each time the claims person finds the document and then resubmits to PMB dept who cannot find that same document. NOBODY IS TAKING ANY ACCOUNTABILITY for resolving my claims submitted. I submitted the last report for the 6th time on 28/04/2022 and to date nothing was done. I called this morning and nobody attended to my document submitted. This is really poor service especially when you are ill and your medical aid is not assisting you. SADLY THIS CALL CENTRE ENVIROMENT IS NOT WORKING WHEN YOU ARE DEALING WITH SO MANY DIFFERENT PEOPLE AND NO ACCOUNTABILITY IS ACCEPTED.