HF
Heidi Ferreira-Ackermann
1 reviews | Active since Feb 2013
01 Feb 2016, 16:45
PMB Department - no direct contact with doctors
After doing all the paperwork (as well as extra e-mails required), the therapy that I want to have approved for a 5 month old baby with a PMB condition was not approved correctly (only follow-up consultations approved; no approval for initial consultation).<br> <br> Apparently the PMB department of Discovery Medical Aid reside on Mount Olympus as they cannot be reached via telephone (or maybe they deem themselves to important to speak to us lowly specialist physicians). I refuse to write another e-mail simply because the PMB department cannot do their job (or read?).<br> <br> What a lovely waste of time.<br>
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Discovery Health's replyOfficial
04 Feb 2016, 11:01Hello Heidi1978,
Thank you for your comment.
Please accept my apologies for the manner in which your query was handled.
Our Prescribed Minimum Benefit (PMB) Department is an administration team and as a result are not contactable telephonically.
As a healthcare provider, we have a dedicated Doctor-to-Doctor service should you wish to discuss specific details/decisions from a clinical perspective on a decision.
I can confirm that you have been contacted by our PMB Team who and they have provided clarity on the funding decision which has been approved.
Should you have any further queries, you're welcome to contact our Health Partner Team on ***.
Regards
Keymira
Thank you for your comment.
Please accept my apologies for the manner in which your query was handled.
Our Prescribed Minimum Benefit (PMB) Department is an administration team and as a result are not contactable telephonically.
As a healthcare provider, we have a dedicated Doctor-to-Doctor service should you wish to discuss specific details/decisions from a clinical perspective on a decision.
I can confirm that you have been contacted by our PMB Team who and they have provided clarity on the funding decision which has been approved.
Should you have any further queries, you're welcome to contact our Health Partner Team on ***.
Regards
Keymira
Discovery Health's reply04 Feb 2016, 11:01
Official
Hello Heidi1978,
Thank you for your comment.
Please accept my apologies for the manner in which your query was handled.
Our Prescribed Minimum Benefit (PMB) Department is an administration team and as a result are not contactable telephonically.
As a healthcare provider, we have a dedicated Doctor-to-Doctor service should you wish to discuss specific details/decisions from a clinical perspective on a decision.
I can confirm that you have been contacted by our PMB Team who and they have provided clarity on the funding decision which has been approved.
Should you have any further queries, you're welcome to contact our Health Partner Team on ***.
Regards
Keymira
Thank you for your comment.
Please accept my apologies for the manner in which your query was handled.
Our Prescribed Minimum Benefit (PMB) Department is an administration team and as a result are not contactable telephonically.
As a healthcare provider, we have a dedicated Doctor-to-Doctor service should you wish to discuss specific details/decisions from a clinical perspective on a decision.
I can confirm that you have been contacted by our PMB Team who and they have provided clarity on the funding decision which has been approved.
Should you have any further queries, you're welcome to contact our Health Partner Team on ***.
Regards
Keymira