PMB Cover not being approved

Item: Discovery Health
Rating: 1
Author: Anneliese K

I recently came back to Discovery after a year with a different medical aid and really, really regret it. They simply refuse to cover my PMB medication (which is on their PMB list as well as my condition being on their PMB list as well). This is literally *******, as they are supposed to cover my medication and condition on all health plans by law.

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

21 Jan 2026, 06:42

Dear Anneliese K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply21 Jan 2026, 06:42

Official

Dear Anneliese K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

23 Jan 2026, 17:11

Dear Anneliese K

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team

Discovery Health's reply23 Jan 2026, 17:11

Official

Dear Anneliese K

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team

Anneliese K's updateReviewer Update

23 Jan 2026, 18:21

They have now fixed the issue and cover my medication as needed.

Anneliese K's update23 Jan 2026, 18:21

Reviewer Update

They have now fixed the issue and cover my medication as needed.

Discovery Health's replyOfficial

12 Feb 2026, 13:30

Dear Anneliese K

Thank you for taking the time to share this feedback.
Regards Discovery Health Servicing Team

Discovery Health's reply12 Feb 2026, 13:30

Official

Dear Anneliese K

Thank you for taking the time to share this feedback.
Regards Discovery Health Servicing Team