PMB claim - unwillingness to assist.

Item: Discovery Health
Rating: 1
Author: Theresa S

I've been trying since 10 October to get advise from Discovery on a PMB medical emergency claim for my daughter. Hold for between 30 - 60mins, get transferred from one person to the next only to get no further with assistance and this happens each time we call.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

01 Nov 2017, 12:59

Dear TheresaSneyd

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply01 Nov 2017, 12:59

Official

Dear TheresaSneyd

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Theresa S's updateReviewer Update

03 Nov 2017, 10:31

Hi, Please would you provide some feedback of the PMB claim of R1181.40

Theresa S's update03 Nov 2017, 10:31

Reviewer Update

Hi, Please would you provide some feedback of the PMB claim of R1181.40

Discovery Health's replyOfficial

03 Nov 2017, 14:45

Dear TheresaSneyd

We have been in touch with the main member to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply03 Nov 2017, 14:45

Official

Dear TheresaSneyd

We have been in touch with the main member to answer your comments.

Regards
Discovery Health Servicing Team