PMB claim always an issur

I wrote the below review 6 days ago and had someone call me to say my issue is getting sorted. Now 6 days later my claim was reprocessed but it's still done incorrectly. I honestly don't know what to do anymore.

I have been with discovery medical aid for exactly 10 years this year and this year was the first year I need to use my PMB for mental health and what a terrible experience. For the first few months it was an issue with a session being billed from my savings instead of PMB, I had to contact them repeatedly to sort this out. After 3 months it was sorted. Quickly after that though they again processed a claim from my MSA instead of PMB, I reached out again and was told the claim would be processed, tell me why I received a response 3 days later and no changes made, the claim was still processed the same. Now I am left with no savings because of their issue!!! I can't wait for the year to end so I can change medical aid providers. This did not make what I am going through better