PMB Application - no outcome after 2 weeks and only hearing escalated and new reference number

I was diagnosed with a brain aneurysm in 2022, but this year Discovery decides to deduct a PMB cover from my medical savings. After two weeks of constant follow up, escalations, and with every call a new reference number and a new turnaround time of 24 - 48 hours, I still no dot have outcome on the PMB application. Latest two reference numbers: ***3 // ***8. I cannot wait another 24 to 48 hours just to follow up and get a new reference number.