PMB APPLICATION MESS

I am extremely frustrated by the lack of assistance and communication from Discovery regarding a PMB application submitted by my psychiatrist in March 2026. Nearly three months later, I still have no confirmation as to whether the application has been approved, declined, or even properly processed. Despite multiple follow-ups by my psychiatrist's office, we continue to receive conflicting information and no resolution. My psychiatrist has been advised that the application cannot be processed because there is another authorisation ("auth") on my profile that must first be removed. We have been told that only Discovery can remove this authorisation, yet despite repeated attempts, it remains in place and the application remains stalled. When my husband contacted Discovery last week to understand the issue, he was informed that the psychiatrist simply needed to submit the application online. However, the psychiatrist HAS already done so multiple times. We were then advised to send a physical copy of the application, which we did, only to receive a response stating that physical submissions are no longer accepted and that the psychiatrist must submit via HealthID – the very process that had already been followed. The result is that I have been trapped in an endless cycle of contradictory instructions, with no accountability and no progress. Mental health treatment is not a luxury... it is an essential healthcare need. Delays of this nature can have a significant impact on patients who rely on timely access to treatment and benefits. I would appreciate a clear explanation of what is preventing this application from being processed, immediate assistance in resolving the authorisation issue on my profile, and a definitive outcome on my PMB application. After almost three months of waiting, I do not believe this level of service is acceptable.