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elsabe M

1 reviews | Active since Jun 2016

23 Jun 2016, 10:00

Pm in hospital sessions reversed after 3 month leaving member liable

<p>Discovery paid a claim for in hospital treatments in March 2016 only to reverse the funds in June 2016 3months later. Leaving the member liable for a months bill of in hospital physio with a motivational letter from the doctor. The reason they gave me was because am treatment dont have am but pm treatment is spesified as pm treatment eg 72301 chest 72301 pm chest they reject it 3 months down the line as duplicate. How can your members trust you as a fund if you pay for services and then 3 months later you dont leaving them with the bill. </p>

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Replies (2)
Discovery Health
Discovery Health's reply23 Jun 2016, 13:02
Official

Hi Ellademeyer19

Thank you for your comment. We’re investigating your query and we’ll contact you shortly.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply27 Jun 2016, 11:20
Official

Hi Ellademeyer19

We have sent you an email directly requesting further information to investigate your concerns, please email us and we will gladly assist.

Regards
Sirgree