Pls process 2 claims after 2mnths,20 refnos,8telhr

I need two script claims 9 September&9 October processed.The claims were directly submitted via the pharmacies and I paid cash. The claim feedback noted 'no processing due to membership suspension.' The accounting issue (a Discovery debit order mistake) was corrected in a few days. Since then I have tried to have the claims processed to nullify self-payment gap, and get reimbursed. Lots went wrong but on 3 Nov ref ***, I tried again.On 6 Nov (2hourcall), I was promised that it was not a big issue, *** and it will be sorted.13 Nov, (hourcall) to track the week old ***, I was told they they needed proof of payment. 17 Nov @ 14h51, I mailed the proof or payment to claimsadjustments@d, 14h54 mail ref *** arrived promising \processing of accounts query in next 2 -3 days". 19 Nov I called with the above ref to confirm progress. After a call of 25min to track the progress"