Please pay attention to detail!

On 16 February 2015, I consulted a medical practitioner. <br> <br> I settled the invoice in cash and was issued an invoice which I submitted to [Email Removed] the same day, requesting the reimbur*****t. In this regard, please see reference ***. <br> <br> On 20 February 2015, I sent a follow up request to [Email Removed] in this regard. Reference ***.<br> <br> I yesterday received an e-mail notification advising that the amount claimed will be paid directly to the healthcare professional. Please don't expect me to recover payment made erroneously to the practitioner. <br> <br> My experiences over the past 10 years with Discovery have been very good and I sincerely hope that the handling of this complaint will show their commitment to swift and fair rectification.