MF
Malcolm F
1 reviews | Active since Apr 2020
24 Apr 2020, 15:27
Please help your clients, don't just say you do.
I've been a member for the last 11 years with Discovery Health, Vitality, Life, Investment, Insurance and recently Discovery Bank. For the first time I miss a payment on my medical aid due to a global pandemic and then you say you can't help me with a months premium. So I'm sitting without medical cover during COVID-19. How is this fair? At least other banks and institutions are helping where they can with payment holidays etc. and here you are not helping at all when I need it most. Not happy at all.
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Replies (2)
Discovery Health's replyOfficial
24 Apr 2020, 16:16Dear Malcolm F We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply24 Apr 2020, 16:16
Official
Dear Malcolm F We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
28 Apr 2020, 10:06Dear Malcolm F We have been in touch with you to answer your comments. Regards Discovery Health Servicing Team
Discovery Health's reply28 Apr 2020, 10:06
Official
Dear Malcolm F We have been in touch with you to answer your comments. Regards Discovery Health Servicing Team