LM
Llani M

1 reviews | Active since Nov 2011

08 Jul 2016, 08:39

Please help....

<p>I have been in contacted with Discovery with two issues that has not been resolved and I am now threatened with being handed over. Eugene Marias = R2014.45 short paid during my Hospitalisation - the Discovery Consultant stated that it should have been paid as there is an auth no they will resubmit it for payment, but I received an sms yesterday again stating that they are going to hand me over as it has not been paid. The second issue I contacted Discovery with is Dr. Stanton's account for R324.02 (R243 + R81.02) reason code is 391 - I dont have to pay as the Dr. did not charge as per agreement. The doctor's rooms are demanding that I pay this. Please can someone help me resolve these issues as I have not been able to resolve it with your consultants and this has been since May I would really like to get it out of my life. </p>

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Replies (2)
Discovery Health
Discovery Health's reply11 Jul 2016, 10:14
Official

Good day llanim1

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply14 Jul 2016, 06:43
Official

Hi Llanim1

We can confirm that we have resolved this matter.Please be in touch if you have any other concerns.

Regards
Discovery Health Servicing Team