Please get your ducks in a row!

I have been a member of Discovery since 2003. I have not ever had one glitch up and till now. I have changed my plan from Coastal Saver to Coastal Core. My debit order did not go through and I paid the amount due in cash via EFT and proof of payment was emailed to Discovery. I have since received sms's and emails advising that my cover has been suspended.. Not long after another sms and email to advise that my cover has been un-suspended? This is the 3rd day now? Can someone please look into this because for a huge firm such as Discovery these kinds of errors are unacceptable. I have now called your call centre to sort out the matter and each time I am advised that the matter has been resolved and that my cover is reinstated as per normal. Not long after I start getting sms's and emails again. I am not going to phone again.. I need clarity on this matter please, I cannot afford to have any issues with my medical cover.