SN
Suraya N
1 reviews | Active since Jul 2009
02 Dec 2021, 08:06
Please forward.
Discovery service is pathetic calling in for a query and having to repeat yourself to 4 consultants. Why place a note on the app call in and when no one can assist. The call is related to rectify and email error on the app. Which is still not done and this is suppose to be done within 24hours.
Helpful (0)
Replies (6)0
Replies (6)
Discovery Health's replyOfficial
02 Dec 2021, 12:52Dear Suraya N
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Best regards,
Discovery Health's reply02 Dec 2021, 12:52
Official
Dear Suraya N
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Best regards,
SN
Suraya N's updateReviewer Update
02 Dec 2021, 13:01Ok seeing that it will now be moving onto 48hours and my email address on the app is still a issue. Link Device now and still the incorrect email address the OTP number is going to. This is really an inconvenience as a customer I should have an option to decide if I would like to link my device or not. Staff should know the difference between a hyphen and underscore as this is the issue with the email address.
SN
Suraya N's update02 Dec 2021, 13:01
Reviewer Update
Ok seeing that it will now be moving onto 48hours and my email address on the app is still a issue. Link Device now and still the incorrect email address the OTP number is going to. This is really an inconvenience as a customer I should have an option to decide if I would like to link my device or not. Staff should know the difference between a hyphen and underscore as this is the issue with the email address.
SN
Suraya N's updateReviewer Update
03 Dec 2021, 13:20I'm now getting highly frustrated with no service and resolution. CAN MY DAMN EMAIL ADDRESS GET RESOLVED SO I'M ABLE TO USE THE APP AS I"M LOOSING OUT ON MY POINTS. WHILE YOU DIDDLE DADDLE. HOW DIFFCULT CAN IT BE TO SORT OUT AN EMAIL ADDRESS...
SN
Suraya N's update03 Dec 2021, 13:20
Reviewer Update
I'm now getting highly frustrated with no service and resolution. CAN MY DAMN EMAIL ADDRESS GET RESOLVED SO I'M ABLE TO USE THE APP AS I"M LOOSING OUT ON MY POINTS. WHILE YOU DIDDLE DADDLE. HOW DIFFCULT CAN IT BE TO SORT OUT AN EMAIL ADDRESS...
SN
Suraya N's updateReviewer Update
06 Dec 2021, 11:14Still waiting for my email address to be sorted on the app. Is Discovery going to make sure that my step count and rewards is going to be updated as this query is taking forever to resolve. Don't over promise and under deliver. Can this be resolved or is your company just going to ignore my request.
SN
Suraya N's update06 Dec 2021, 11:14
Reviewer Update
Still waiting for my email address to be sorted on the app. Is Discovery going to make sure that my step count and rewards is going to be updated as this query is taking forever to resolve. Don't over promise and under deliver. Can this be resolved or is your company just going to ignore my request.
SN
Suraya N's updateReviewer Update
07 Dec 2021, 08:58Again with Discovery on the phone and service is still so pathetic gosh at what point can someone help you. A number on the digital app ***. Oh not my query that's all you get from them. And cuts my call.
SN
Suraya N's update07 Dec 2021, 08:58
Reviewer Update
Again with Discovery on the phone and service is still so pathetic gosh at what point can someone help you. A number on the digital app ***. Oh not my query that's all you get from them. And cuts my call.
Discovery Health's replyOfficial
09 Dec 2021, 17:21Dear Suraya Naidoo
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
Best regards,
Discovery Health's reply09 Dec 2021, 17:21
Official
Dear Suraya Naidoo
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
Best regards,