Please, Discovery Health, all I'm asking for is a fact sheet with comoprehensive detail on Cochlea implants. In case you missed it, this is exploratory at this time

I refer to your email of 22nd received 2134 on Cochlear implants - references on the email: FW: Query escalation -WRefNo#***#- -MailRef#***#-. I

Where did the disconnect occur between what, I understand, Dr Karen Johnson, GM of your Vitality forwarded into Medical/Health area on my behalf and what has transpired?

I’m getting everything but what I asked for and – as usual - generic non-personal communications

See in the text that was sent to Dr Johnson: I specifically informed of my loss of hearing, asked for email comms only and requested a detailed “fact sheet” of the ins and outs about cochlear implants from your perspective

This is the text of my request: >>> Hi Karen. Any chance of getting me some help out of Discovery Health please?

I have lost my hearing - temporary I hope - after a severe tinnitus episode last week. Seems that the received audio in both ears is not converting to neural signals in the cochleas for brain interpretation as sound ENT Specialist has put me on a heavy tablet regime to clear inflammation and effects of probable viral infection and I'm now halfway through it with follow-up visit to the specialist on 30th So far no improvement although I do occasionally hear some sound from radio and tv but very faint and distorted Specialist has mentioned cochlea implant if hearing does not return. I Googled it and the AI response was frightening insofar as possible costs, ongoing attention and even insurance! My plan, Priority Classis only shows a 244k p.a. benefit and nothing else and nothing comes up when I search in the web site for further info - the web site is really **** - so difficult to find stuff So, can you assist please? Pass this on to someone on the Health side who can email me a comprehensive picture from the Discovery side, on the topic? Thanks v m. Will be much appreciated >>>> So, I could say that I’ve received everything but that from you and this in addition to some dozen phone calls which obviously are not going to get me anywhere

Should I have come direct via I refer to your email of 22nd received 2134 on Cochlear implants - references on the email: FW: Query escalation -WRefNo#***#- -MailRef#***#-. I

Where did the disconnect occur between what Dr Karen Johnson, GM of your Vitality forwarded into Medical/Health area on my behalf and what has teanspired?

I’m getting everything but what I asked for and – as usual - generic non-personal communications

See in the text that was sent to Dr Dohnson: I specifically informed of my loss of hearing, asked for email comms only and requested a detailed “fact sheet” of the ins and outs about cochlear implants from your perspective

This is the text of my request: Hi Karen. Any chance of getting me some help out of Discovery Health please?

I have lost my hearing - temporary I hope - after a severe tinnitus episode last week. Seems that the received audio in both ears is not converting to neural signals in the cochleas for brain interpretation as sound

ENT Specialist has put me on a heavy tablet regime to clear inflammation and effects of probable viral infection and I'm now halfway through it with follow-up visit to the specialist on 30th

So far no improvement although I do occasionally hear some sound from radio and tv but very faint and distorted

Specialist has mentioned cochlea implant if hearing does not return. I Googled it and the AI response was frightening insofar as possible costs, ongoing attention and even insurance!

My plan, Priority Classic only shows a 244k p.a. benefit and nothing else and nothing comes up when I search in the web site for further info - the web site is really **** - so difficult to find stuff

So, can you assist please? Pass this on to someone on the Health side who can email me a comprehensive picture from the Discovery side, on the topic?

Thanks v m. Will be much appreciated

So, I could say that I’ve received everything but that from you and this in addition to some dozen phone calls which obviously are not going to get me anywhere

Should I rather have sent an email to some specific address or perhaps submitted via the web site online query functionality?

Emails are a pain because they go into the back end if your work queue and surface days later. Worse, surface at/allocated to somebody new and thus always addressed in isolation, no connecting the dots, and as experienced before, sometimes even conflicting information. Online? Even worse because it is a one-shot channel with no capability to update and no history accessible to me