Please cancel my Medical Aid for October 2021.

I emailed Discovery last month to cancel my medical for the month of October. I did not get any feedback..tried calling Discovery from the 1 September until the 3 September 2021 to speak to a consultant to confirm my request but after following all the steps finally i get to a consultant my call is disconected. This is happening for the 3 days i hve been trying. I cannot make any payments in October so i making prior arrangment to cancel in advance. But nobody is helping me all i what happend was i left frustrate and dissappointed my air time wasted but no reply. I need this to be resolved.