Plan downgrade without a valid reason!!!

<p>Ii have been with discovery health for almost a decate if not more, however i have neer in my life ever opted for a plan that offers limited enefits such as having to go only to specific hospials etc, for over 5 years i have been on a Coastal Saver option at the end of last year i permanently relocated to JHB and early this i went to visit a doctor in mindrad and when i opted to use my medical aid for payment purposes the payment clerk there advised that i would have to chnage my medical aid plan seeing that now i reside in JHB permanently. Immediately after that i called Discovery Health for advise in that regard, i spoke to the consultant whom advised that it is true i will need to change my plan, she pointed out that i couldn't chnage it at that time because my debit order payment for the net month had already been lodged as such she advised that i put a 1 month notice to cancel my Coastal Saver plan and only after the notice period will i be allowed to change my plan to one that would cover me inland,there was no point in our conversaion where she advised me that these changes should be done within 90 days from the time a moved to JHB and what makes me even more upset is the fact that when i made the call it was still within the stipulated 90 days period. However as per her advised a notice to cancel my plan wa lodged and at the end of march when my plan was terminated i called again to start the new plan, i spoke to consultant named Nomhle Zulu i explained to her that i need a new cover that will provide me with the same benefits i was getting from my Coastal Saver Plan, she advised that the best option for me will be Classic Saver plan however i will cost me slightly more that what i was paying becuase it provie cover irrespective of whether i am based inland or coastal as such i will neer have to chnage my plan eachtime i relocate. I was happy with that offering she sent me he forms which i completed and returned to her. She later asked me to provide her with my proof of address which i did and she then advised that i no longer qualify for the Classic Saver beacuse it is seen as an upgrade as it offers more benefits than the ones i had with my Coastal Saver Plan. I understood and asked which other plan will give me the same benefit as my previous one, she advised that i qualify for Essential Saver plan, i was okay with it and accepted that cover. To my suprise i later received a call from the uderwriters advising that i will be placed on the Essential Delta plan, at that point i didn't understand why i would be place on a plan that offer such low offering and lower prmium, the underwriter couldn't explain to me as such referred me back to Nomhle Zulu whom hen called her manager to talk to me. The manager advised that i was placed on Essential Delta plan because i notified discovery of my move 90days later, i explained to the manager that i called Discovery within the 90 days and at no point was i advised of the penalties or urgency thereof. She then told me to accept the cover in the meantime seeing that i had no cover until such time that they could pull out the records and remedy the situation. To date nothing has happened and unfortunately i don't have the name of the consultant i spoke to initially, nor the time and extact date, however seeing that all calls are recorded i think its only fair that discovery retrieve all the calls made from my number in this year to get to the bottom of this. As a customer i think i at least deserve to be treated fairly cause from where im sitting i feel like im being punished for the poor advise i have received their consultant, how is that fair what happened to TCF???</p> <p>I will be looking forward to your positive feedack in this regard i canno wait anylonger...</p>