****ED OFF!! DISSAPOINTED!

I HAVE CALLED DISCOVERY OVER 4 TIMES IN A MONTH TO GET CLARITY ON AN OPERATION - EVERYTIME I CALL I HAVE TO EXPLAIN THE SAME STORY (EVEN THOUGH I TELL THEM TO USE A REFERENCE NUMBER (IN WHICH I HAVE A FEW REFERENCE NUMBERS - ********** 471 OR ********** 261) EVERYTIME THEY PROMISE THEY WILL INVESTIGATE AND GET BACK TO ME!! 4 WEEKS LATER AND STILL NOTHING!!

EXTRENELY DISAPOINTED AS I HAVE ONLY HAD POSITIVE EXPERIENCES WITH THEM IN THE PAST! WHEN SOMEONE EVENTUALLY DECIDES TO INFORM ME OF WHATS HAPPENNIG I WILL BE CHANGING MEDICAL AIDS!

THE ONE CALL AGENT TOLD ME IT WAS DISCOVERYS MISTAKE AND THE CLAIM WOULD GO TO THE CLAIM READJUSTMENT DEPARTMENT AND THEY WOULD PAY ME THE FUNDS OUTSTANDING TO THE SURGEON! THEN I CALL BACK A WEEK LATER AND THEIR IS NO NOTES OR RECORD ON THR SYSTEM OF WHICH AGENT TOLD ME THIS!