1 reviews | Active since Jun 2016

19 Feb 2019, 15:52

****ed!!!!

Im soooo ****ed right now!!!!! I went to a dentist on Friday 08th Feb. I submitted the claim to Discovery on Monday 11th Feb. 3 days later 14th Feb I get told my claim is rejected because its not clear. I resend the claim same day. Today 19th Feb I still have not received the money. I call and enquire why so much delay. I get told I will only get refunded on 09th March...a whole month after my treatment!!!!!!!!

Im already out of pocket and I must wait a whole month to be refunded....what kind of nonsense is that???? What makes matters worse is that I ask her why only the 9th...whats the turnaround time....guess what...she doesnt know and puts .me on hold forever. I give up!!!!

0
Replies (2)
Discovery Health
Discovery Health's reply20 Feb 2019, 08:59
Official
Dear nthabiseng-nathane

Your concerns are important to us and we will be in touch soon with an answer to your comments.  | 

Kind regards
Discovery Health Servicing Team 


Discovery Health
Discovery Health's reply21 Feb 2019, 14:18
Official
 Dear nthabiseng-nathane 

 Please check your emails for feedback from us 
Regards
 Discovery Health Servicing Team