PO
Pissed O

1 reviews | Active since May 2018

25 May 2018, 16:27

****ED

EVEN THIS 1 STAR IS A LOT. I HAD MY ACCOUNT CANCELLED AFTER YOUR PEOPLE FAILED TO TRANSFER MY ACCOUNT TO PERSONAL CAPACITY FOR WHATEVER REASON. THEN I GET A SOME WHAT THREATENING EMAIL DEMANDING PAYMENY=T FROM YOUR CALL CENTER FROM A LADY WHO COULD CARE LESS ABOUT WHAT I G=HAD TO SAY BUT RATHER PUT ACROSS HER POINT (BLAME IT ON THE FRIDAY MAYBE) THEN I CALLED BACK AFTER SHE SENT AN EMAIL OF WHAT I WAS SUPPOSE TO PAY AND SAME THING ANOTHER PERSON WHO SOUNDED LES INTERESTED IN WHAT I HAD TO SAY. THEN SHE PUT MEON HOLD UNTIL SHE DROPPED THE CALL. WHY DIDNT SHE CALL ME BACK I MEAN SHE KNEW WHO I WAS AND HAD ALL MY DETAILS. DISCOVERY WE PAY FOR SERVICE YOU ARE NOT DOING US A FAVOR PROVIDING MEDICAL AID. PLEASE GET YOUR ACT TOGETHER

0
Replies (2)
Discovery Health
Discovery Health's reply28 May 2018, 08:38
Official

Dear Trey Bele

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply29 May 2018, 16:10
Official

Dear Trey Bele

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team