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JV
Jay V

1 reviews | Active since Sept 2010

15 Sept 2021, 08:27

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Please stop sending me from pillar to post.I had a co payment on an MRI done for my wife and you said based on the findings I may receive the co payment back.I sent the report on friday and you said 2 to 3 working days to sort it out.Monday you then email me with a different ref number and say 3 to 5 days.Today you email me again with another ref number and and say wait 2 to 3 days..I'm confused,do you just keep forwarding it to someone else every day so you don't have to pay...Discovery,we strive at Discovering ways not to pay..

0
Replies (6)
Discovery Health
Discovery Health's reply15 Sept 2021, 10:50
Official
Dear Jay V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply15 Sept 2021, 11:31
Official
Dear Jay V

We’ve contacted you regarding your complaint.
 
Regards
Discovery Health Servicing Team
JV
Jay V's update17 Sept 2021, 08:14
Reviewer Update
please pay back my copayment,your 2 to 3 working days expired 3 days ago.Terrible service as usual.
JV
Jay V's update17 Sept 2021, 08:17
Reviewer Update
Now you tell me I must wake another week for payment,this company is worse than pathetic

Discovery Health
Discovery Health's reply21 Sept 2021, 13:20
Official
Dear Jay V

We’ve contacted you regarding your complaint.
 
Regards
Discovery Health Servicing Team
JV
Jay V's update21 Sept 2021, 13:41
Reviewer Update
Well done,you paid the wrong person now I must go and run around trying to get my money back...Excellent service from Discovery as usual...