PHP reward

I do not want to receive calls from your staff simply to apologize for the poor service. I need my query to be resolved. I received a call last week, but it was disconnected, and unsurprisingly, no one called me back till now. I am not concerned about the other 1500 queries. I am paying nearly R4000 per month for this service, and I expect my issue to be addressed as a priority and resolved today. I have been calling every day, and today I was informed that my query has been closed, which is completely unacceptable. It is almost 3 months waiting for my Miles to be allocated. Every time I call, I am told that my query is being investigated, how long do your investigations take. The principal officer also does not respond to emails.