PHP not honouring challenge rewards and poor customer service

Discovery Vitality Blood Glucose Challenge – Rewards Not Honoured I joined the Discovery Vitality Blood Glucose Challenge in good faith, based on the clearly advertised incentive: 5000 Discovery Miles for submitting an initial blood glucose reading upon receiving an Blood Glucose checker, and a further 1000 Miles for completing the first weekly challenge. This is a 5-week challenge with a total of 10,000 Miles and R1,000 towards a Personal Health Fund upon successful completion.

The challenge failed to initialise it was stuck on 'intitialising' for 6 weeks and no other challenges were able to start. I was in contact multiple times with the help centre, I spoke to Hannah and Amanda twice.

Every time I spoke to someone they assured me that someone would send me feedback and last week when I spoke to Amanda she assured me that I would be rewarded my miles and PHP fund if I wasn't able to do the challenge. It will be in the notes of my interactions.

Today i received an email that I had been found ineligible, which is COMPLETELY and UTTER nonsense. This is a case of Discovery not wanting to honour the rewards they advertised. I am not the only person who has had this issue I can see.

When I got in touch with 'AMANDA' at the help desk she just said oh the 'back office' decided and they aren't customer facing. I cant dispute it because it will just add to the backlog and get dismissed. Is Discovery backlog from poor service my problem now? I can't dispute something unjust because of a backlog?

This an ongoing issue for over a month now and I feel like they just closed my ticket without giving it any consideration at all and the feedback from the helpdesk appears to be "tough takkies they're too busy"

Discovery, please treat this with the urgency it requires.

My interactions will be available for viewing on my ticket i'm sure.