PHONE put down in an emergency!!!

I called Discovery Health and was put through to Jason (Finance/Billing), explained to him that my wife went to the Glynn-wood Hospital and was turned away because our Medical Aid was suspended after 5 days of non-payment. This was an emergency and I asked what can I do to activate my membership. He suggested to pay the premium and he will activate it.<br> I took his suggestion, while I had him on the phone, I was making the payment to Discovery Health and he advised that I must mail [Email Removed] I obliged and within seconds the phone call was cut. I then realised that it was his time to finish work as it was 1pm today. <br> Payment was done, got a reference email \Your reference number is ***. One of our consultants will respond to you by email or contact you telephonically". <br> I eventually had to pay R2000 to the hospital and doctor so that my wife could be treated.<br> Has Discovery service gone so pathetic that even if you have a client on the line"