Personal Pathways Inaccurate

I was so excited about the personal pathways launched by Discovery Vitality, however it seems like a ****. Have uploaded the necessary evidence, no recognition. Logged a query, was told I would get a call back. Nothing. Followed up. No response. Called again, logged another query - still no reply. No points. No recognition. What's going on Discovery!? False launch or no customer service? No sure which one.