Personal Pathways and the relevant feedback is failing

I want to share my utter disappointment in Discovery Health's support services. They brought in the Personal Pathways initiative last year, but the app isn't working on their end a year later. There was a request that I see my doctor and do some tests to close a pathway, which I did within the said timelines (which was also confirmed telephonically). After a week, I got the same request again, and since then, I haven't received new requests for me to be able to complete other pathways. The ticket has been open for almost 3 months, as I logged the ticket via their call centre on 02 February 2026, and there still hasn’t been any feedback, even though I have followed up twice. We are on 16 April 2026 today. How can this take so long? This is not fair to me, as a customer of 10 years. Other than this, I have mostly had good service from Discovery.