Personal Health Pathways Unreachable and Unreliable

Trying to get in touch with Discovery's personal health pathways is impossible. They don't answer emails (claims adjustment dept), the app submissions do not work and chatting live to a support agent is useless. What was the point of rushing to complete my challenges by the due dates if Discovery don't even bother attending to clients. FYI - the challenge was completed 30 Jan 2026. About 5-6 emails, 4 app submissions, 1 escalation and still no response from Discovery. The fact that I have to resort to a social platform just for Discovery to respond to me is beyond shocking! Absolutely appalling customer service.