Personal Health Pathway Benefit disappeared from my Discovery Dash Board - Discovery did not call me back as promised, day 3

Good day

I had a health action due, "go for a dental check-up" that was scheduled for the 4th February to receive R500. Last week I went on the app and I snoozed / delay my date to the 10th February. Then on Wednesday, 5th February I called Discovery and spoke to Denzil in customer service, reference number, ***, to check this as it wasn't showing on the app dashboard when I logged in and I had an appointment with the dentist for the 6th, I wanted to find out how to un-snooze it for the 6th so I can receive the R500. He then told me that the app was not showing on his side. He also asked me if I activated the benefit which I confirmed I did on the 5th January 2024 whereby I even received an email that I activated the Personal Health Pathways. Denzil then said he will get hold of the technical department to look into this and call me back the same day.

Well, he never called me back and today is day 3, still waiting. I also had to cancel my dental appointment yesterday as I received no feedback from Discovery.

This matter needs to be resolved, get my Personal Health Pathway to show on my app with a new due for a dental check-up as I specifically wanted to use the R500 towards seeing a specialist.

Thank you