Personal health paths - Linking watch to app error

I have tried numerous times to link my Huawei watch to the discovery app for my health paths. I have called numerous times and when they put me through to the correct dept the call cuts. I been to the discovery store in century city 3 times. And the last time on 18 Feb 2025. Andrew logged a call for me by calling the call centre and taking my details. As per your website personal health paths don't require vitality. I'm not a vitality customer but I do have my medical aid with discovery. Both the health and normal discovery app doesn't work to link my Huawei GT3 watch. Even the store has tried to help, showed where it should work and they have also raised the question about if vitality is required to access personal health paths. It's been more than a week and I have had no feedback on my call that was logged. It makes not sense that the personal health paths was launched but can't fully utilise it.