Personal health path is a hoax

I am not surprised to see the bad rating regarding Discovery health. The service is the worst I have ever encountered. I have the personal health path app where you have to achieve certain goals in order to get certain benefits such as extra funds that is used for normal day to day claims, etc. The app is not even working properly and the service regarding issues with the health path is non-existent. I started the 10-week active challenge which will provide me with a R1500 towards my day-to-day claims. If you achieve at least 8 weeks of the 10 you will receive funds in your personal health fund. I completed the task with 9 weeks achieved on the 21st of March. How ever a week before the completion of the challenged the data on the personal health app showed that I missed 3 weekly goals and the status is incomplete! Here the fun starts. On the 17th of March I managed to get hold of an agent (Avela) who said she can assist provided me with a reference nr INC*** and told me the problem will be resolved within 2 to 3 working days! On the 20th of March I contacted Discovery health again agent (Baryl) and I was told the query is still under investigation I have to give it another 2 to 3 working days! On the 27th of March I contacted Discovery health again spoke to an agent (Megan) another reference ***. I was promised that she will handle this and get back to me as soon as it is resolved I must give it 2 working days! Well, I am still waiting!!! I even did the work for them, providing proof of my achieved goals compared to the personal health app showing I did not achieve it. This was so easy to do because all the info is on the vitality tab on all of the other discovery apps. I would recommend people to not make use of the personal health app as you will struggle with a halfhearted written program and no service delivery. I personally think there is a shortage of skills and urgencies. Clients get told what they think they want to hear so they can get you of their back. Being the most expensive medical insurance company not worth the money